Terms and Conditions of Sale
Last Updated: January 02, 2026
VAT Information
Important: 20% VAT INCLUDED IN THE PRICE.
All prices displayed include VAT at the standard rate of 20%. VAT is shown separately on invoices.
Warranty Information
Warranty Period: THREE MONTHS WARRANTY on electrical and mechanical parts.
Warranty Period: 12 MONTHS WARRANTY on panels.
Return Period: 30 DAYS MONEY BACK for unwanted parts.
Security Marks and Returns
Security Marking: All our parts have security marks on them.
Our return and refund policy is as follows:
- Faulty/Damaged Items: Once return is received, we check if the item wasn't tampered with and our security marks are still intact. If verified, we refund in full for faulty or damaged items.
- Unwanted and Mistakenly Purchased Items: Must be returned at buyer's expense. Refund will be issued once the item is received and security marks are verified as intact.
Important: Items with tampered or missing security marks may not be eligible for refund.
Liability Limitations
WE ARE NOT LIABLE FOR ANY LABOUR COST UNDER ANY CIRCUMSTANCES.
This means that while we provide warranty coverage for parts themselves, we do not cover any costs associated with:
- Labour charges for installation
- Labour charges for removal
- Labour charges for diagnosis
- Any other labour-related expenses
Our warranty covers the replacement or repair of the part itself, but not the cost of having a mechanic or technician install, remove, or work on the part.
Payment and Data Security
WE DO NOT STORE CREDIT CARD DETAILS.
For your security and peace of mind:
- We do not store or retain any credit card information
- All payment processing is handled securely through our payment gateway
- Your financial information is protected and never stored on our servers
Return Process
To return an item, please follow these steps:
- Contact Us: Get in touch with us to initiate the return process
- Pack Securely: Ensure the item is packed securely to prevent damage during transit
- Preserve Security Marks: Do not remove or tamper with the security marks on the part
- Ship at Your Expense: For unwanted or mistakenly purchased items, you are responsible for return shipping costs
- Inspection: Once received, we will inspect the item and verify security marks
- Refund: If approved, refund will be processed to your original payment method
Frequently Asked Questions
If an electrical or mechanical part fails within 3 months, or a panel fails within 12 months, contact us immediately. We will arrange for return and inspection. If the security marks are intact and the failure is due to a manufacturing defect, we will provide a replacement or full refund.
Yes, you have 30 days to return unwanted or mistakenly purchased parts. The item must be returned at your expense and with security marks intact. Once verified, you will receive a full refund.
We provide warranty coverage for the parts themselves, but labour costs vary significantly between different mechanics and locations. We cannot control or verify these costs, so our warranty covers replacement or repair of the part only.
Security marks are unique identifiers we place on all parts to prevent fraud and ensure that returned items are the same ones we sold. These marks help us verify the authenticity of returns and protect both you and us from fraudulent claims.
Contact Us
If you have any questions about these terms and conditions, please contact us:
Consumer Rights: These terms do not affect your statutory consumer rights under UK law. For more information about your consumer rights, visit
Citizens Advice.